Refund Policy

This Refund Policy outlines the terms for digital purchases made through ExtraHeads. ExtraHeads is operated by Anastasia Vladimirovna Bolotova, a sole proprietor (FOP Болотова Анастасия Владимировна) trading as ExtraHeads, taxpayer registration number (RNOKPP) 3163456771, Unified State Register record 2 000 000 0000 658257 dated 15 July 2023, under the unified tax system (group 3, not a VAT payer), of Prospect Peremohy 26, apt. 5, Dnipropetrovsk, 49000, Ukraine. We offer 22 AI marketing role templates for Grok Bot, available as individual purchases for $19 USD or a complete bundle for $99 USD. All transactions are handled via one-time cryptocurrency payments through NOWPayments.

Our templates are delivered digitally via an automatic email process once payment is confirmed. Because these are digital items that cannot be physically returned, ExtraHeads does not offer voluntary change-of-mind refunds after a working template link has been successfully delivered. A working link grants immediate access to the instructions, skills, and routines that constitute the product.

Delivery is automatic but not instant. Once NOWPayments reports the payment as finished, the template links are emailed automatically to the address provided and shown on the return page. If you do not receive your delivery email, or if the provided template link is broken, please contact us immediately. We will resend the link or resolve the access issue. If we are unable to provide a working link, we will issue a refund for your purchase.

This policy does not operate as an unconditional no-refunds clause, and it does not limit your statutory rights. Consumers in the European Union and the United Kingdom generally have a 14-day statutory right of withdrawal for online digital purchases. Because templates are delivered immediately after payment, the checkout form asks you to tick a box confirming that you request immediate delivery and acknowledge that you lose your right of withdrawal once the template link is delivered. Checkout cannot start without this consent. We record the consent with your order and confirm it in the delivery email. If the template link has not yet been delivered, your 14-day right of withdrawal still applies.

Furthermore, regardless of withdrawal rights, your mandatory statutory rights remain fully intact if the digital content provided is fundamentally faulty, not as described, or entirely unfit for its explicitly stated purpose.

Because payments are exclusively accepted via cryptocurrency, the refund process is inherently manual. ExtraHeads makes no promises regarding reversing the original blockchain transaction. If a refund is approved due to non-delivery, technical failure, or a valid statutory withdrawal, you must contact the seller directly at sergeibrat95@gmail.com, call +380 50 857 45 63, or write to Anastasia Vladimirovna Bolotova (FOP), Prospect Peremohy 26, apt. 5, Dnipropetrovsk, 49000, Ukraine, to discuss the specific arrangements and requirements for receiving your cryptocurrency refund. Last updated: 9 November 2026.